Do you know when, why and how a customer contacts your company and obtains your products and services? Are your communication, sales and service channels harmonizing like a harmonious orchestra?
The ChannelOPERA by foryouandyourcustomers is a simple and effective way to develop an awareness of customer behavior, to identify areas of action in your channels and to develop solutions.
In no more than three hours, the participants of a ChannelOPERA workshop put themselves in the position of a typical customer of their company and create their individual customer journey: from the suggestion to the evaluation to the purchase, use and service.
Improve the customer experience in your business now!
- Inspirational brochure with detailed instructions for each step and various applications
- ChannelOVERVIEW as A3 poster with 129 illustrated channels
- Templates for easy creation of personas and business cases including portrait stickers
- ChannelCARDS for creating a customer journey and 174 stickers with illustrations of the various channels
- Sufficient Smiliey stickers in different colors for the evaluation of touchpoints
- ChannelOPERA stickers to define your influence on the touchpoints
- Templates for creating project proposals