For example, customers benefit from proven tools for developing customer orientation and cultural change in companies. ChannelOPERA is used to analyse customer behavior, while ChannelOVERVIEW and ChannelCARDS help with the strategic development of Omni- and Multichannel, respectively. The book Multichannel Guidelines which was written by the founder of the foryouandyourcustomers group provides an overview and understanding of leadership and the company.
In addition, foryouandyourcustomers Melbourne brings expertise around the digital supply chain to Australia, including:
- Information modelling as basis for digitisation
- Product information management to enable comprehensive access to rich product content across channels, and also
- Contemporary commerce to enable seamless use of online and offline channels for customers
“We are pleased to be able to offer Australian companies very competitive solutions. Because we bring many years of established, close relationships with our partners”, says Jonathan Moeller, founder of foryouandyourcustomers. Due to the fierce competition in Europe, software vendors have a technical lead and offer very innovative systems that rank among the best in the world, including SAP Hybris, commercetools, censhare, Stibo Systems, WerkII, Bloomreach and Attraqt (formerly Fredhopper). We will now gradually build up our implementation skills in Melbourne, Sydney and Auckland in order to serve our customers quickly and locally”, confirms Bernhard Mueller and Jonathan Moeller: “Our teams in Europe have a large number of Down Under fans. They are very much looking forward to supporting the new colleagues here and sharing their experience.” Jonathan Moeller and his wife Diane are also enthusiastic about Australia and have therefore submitted a visa application so that they can live in Melbourne for one year with their three children from October 2018. Jonathan Moeller will personally support development and growth of foryouandyourcustomers in Melbourne.
Robert Josef Stadler, CEO of the Group, had already planned and prepared the expansion of foryouandyourcustomers towards the Asian market years ago. “I am pleased to have gained Bernhard Mueller, a very experienced customer advisor and managing director for our Melbourne office. With him, we have an excellent starting position and will establish further locations in the region of Australia/New Zealand in 2019.” In recent years, Bernhard has advised large and medium-sized companies on adoption of Cloud services. The addition of Bernhard to foryouandyourcustomers completes the circle: Twelve years ago Peter Zwyssig, Miriam Hofbauer and Andreas Damberger successfully worked together with Bernhard Mueller at Accenture.
If you have any questions or if we can help you in Australia and New Zealand, please contact Bernhard Mueller on +61 438 363 913 or Jonathan Moeller on +41 792 57 58 59.